Refund policy
Returns, Replacements & Refund Policy
At Vinya Luxe Jewels, we carefully inspect every piece before dispatch to ensure it meets our quality standards.
Replacements for Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at info@vinyaluxejewels.com.
To process your request, please provide:
• Your order number
• Clear photos of the item received
• An unboxing video showing the sealed package being opened and the issue clearly visible
Claims submitted without an unboxing video may not be eligible for review.
Once approved, we will provide a replacement at no additional cost. If a replacement is unavailable, a refund may be issued at our discretion.
No Returns for Change of Mind
Due to the nature of our products and for hygiene and quality assurance reasons, we do not accept returns, exchanges, or cancellations for:
• Change of mind
• Personal preference
• Incorrect selection by the customer
• Earrings
• Customized or personalized items
• Clearance or sale items
• Gift cards
Please review product descriptions, dimensions, and images carefully before placing your order.
Refunds
Refunds are only provided under the following circumstances:
• The item received is damaged or defective and a replacement is unavailable
• An incorrect item was shipped and a replacement cannot be provided
• The order is cancelled by Vinya Luxe Jewels before shipment
Once your request has been reviewed and approved, the refund will be processed to the original payment method.
Please allow 5–10 business days for your bank or credit card provider to complete the refund transaction.
How to Request a Replacement or Refund
To initiate a request, please contact:
Include your order number, photos, and the required unboxing video (if applicable). Our team will review your request and respond within 1–2 business days.
Thank you for shopping with Vinya Luxe Jewels.